Welcome To Our Customer Service Portal


Establishing your CRM/Ticketing System Integration

You can either use the existing Nanorep ticketing system for escalation of customer service calls or, if you already have an existing ticketing / CRM, you can easily forward your Nanorep tickets:

1.  Go to Settings => Ticketing > => Ticketing Basics tab.

2.  In Ticketing Basics, scroll down to 3rd Party Integration.

     

3.  In the Forward all tickets to field, indicate the support address to which all tickets should be sent (for example, support@Nanorep.com).

4.  Click Save Changes

See also:

What is the Ticketing System?

How to forward tickets to another KB?