Welcome to our Customer Service Portal

Ticketing System

How do I set a ticket status on reply?

Tickets have two states: open and close

You can set a ticket status when an agent reply to a ticket. 

There are 3 options for ticket status changes:

1. Ticket automatically closes on first agent reply. 

2. Ticket will be closed automatically on every reply (all the time).

3. Ticket status will not change automatically, only if directly changed by the user. 

To set the ticket status on reply go to: Settings => Ticketing => Under Outgoing email => Ticket status on reply use the drop down arrow to choose your choice.