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How can I export all my tickets, including correspondence ?

In order to export the tickets, follow these instructions.
 

  1. Go to Analytics-->SLA 

  2. Click on the 'Download Tickets Report' link on the upper right side of the screen. 


     
  3. Select the month and year to export. You can also select a label and choose to include ticket correspondence (both are optional).
  4. Select the format, CSV, or XML.
  5. Click the 'Download Report' button.