Welcome to our Customer Service Portal

Ticketing System

How do I forward a ticket?

Forwarding Tickets to eMail

If you want the ticket answered by a non-agent, you can forward it by email by clicking the 'Forward button'   and fill in the email address.

Once this person answers the question, the  answer is added to the 'Publish answers' section in the 'Publish'  where it can be uploaded to the online knowledge base (or edited and then uploaded).