Welcome to our Customer Service Portal

Ticketing System

How do I add a new user?

To add a new user, follow these steps:

1) In the left menu pane , click on Settings  Users & Security.


2) Click on "Add new User" button: 

3) Enter a login username (just a name, not an email address), the user's email address, name and the user's role.

4) Click "Add" to create the new user.

5) The initial password will be set and sent to the user's email.

6) On the next login, the user will redirected to a page for selecting a permanent password.

7) Please note:   for Login - Enter your username (user_name@company_name)not with your email address.