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How do I set the widget to be mobile-responsive?

This procedure will allow you to display a mobile-responsive floating widget on your site when viewed on a mobile device. This is true even if your Nanorep system is configured to have only an embedded widget when viewed on a regular computer device.

  1. From within your Nanorep account, navigate to Settings => Widget.
  2. Click Personalize in the version of the Widget for which you want to make the change.
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
  4. The Settings page for your Widget is displayed. Click the Advanced tab.
  5. Select the Mobile Widget enabled checkbox. 

    Note: This option is selected by default.
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page. Click the Save changes button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.