Welcome To Our Customer Service Portal

Hiding an answer from 'Dynamic FAQ' widget and embedded FAQ

Hiding Answers From 'Dynamic FAQ' Widget

Sometimes your customers frequently ask a question you don’t want to be promoted by appearing on the Product Page FAQ or Support Page widgets.

Questions about cancelling, for example, might be common questions, but not necessarily the kind we want our users to be reminded of without actively asking about it.

Hiding Questions/Answers

  • Click on 'Knowledge Base'
  • Click on the question you want to hide
  • Scroll till the 'More' button in the bottom and clicking on it
  • Mark the box titles 'Hide this answer in 'FAQ' widget
  • Click 'Save'