Welcome To Our Customer Service Portal


What is the Embedded (Support Page) Widget?

The Support Page Widget is a frame that you embed in your main customer support page for visitors to ask questions and receive answers. This dynamic...
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How do I change the widget CSS?

1. Click on Guided Journeys--> Touch-points--> Click on the "Personalize" button under the floating widget, or embedded widget title. Edit...
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How do I change the no-result text when no result is returned?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.  Click Personalize in the version of the...
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How do I install the Embedded Widget?

The set up the Embedded Widget, follow these instructions: 1. Log into your account. 2. Go to Guided Journeys => Touchpoints. 3. Click on...
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How to edit the "No search result" message

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How do I change the email button text?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How to make the answer displaying without the scrollbar?

Important note: this solution is only applicable to legacy widget code   To remove the vertical scroll-bar from the embedded widget, you need to...
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How do I customize text fonts and colors in the embedded widget?

1. Go to Guided Journeys > Touch-points > Click on the Personalize button under the floating widget title. 2. Go to...
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How do I customize the embedded widget?

Embedded Widget CustomizationCustomizing the Look & FeelGo  to Settings → Widget → Embedded Widget → ...
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How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys-->Touch-points--> Embedded widget / Floating widget-->Personalize. 2. Click on FAQ tab to customize the FAQ:  ...
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How so set up focus for the embedded widget?

This ability is to be used, in cases you want to focus your webpage on the embedded widget upon load. To enable this ability, follow these instructions....
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How do I change the embedded widget's text?

How do I change the Embedded Widget's text? To customize the default text of the Support Widget, follow these steps: 1. Enter your Nanorep account. 2....
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How do I change the embedded widget color?

1. Go to Guided Journeys => Touchpoints => Click on the "Personalize" button under the embedded widget title. 2. Go to the...
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Translating Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Embedded widgets for those...
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