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How do I change the widget CSS?

1. Click on Guided Journeys--> Touch-points--> Click on the "Personalize" button under the floating widget, or embedded widget title. Edit...
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How to make the answer displaying without the scroll-bar?

To remove the vertical scroll-bar from the support page widget, you need to update the widget script, as follows:   1. set dynamicSize as true. 2....
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How so set up focus for the embedded widget?

This ability is to be used, in cases you want to focus your webpage on the embedded widget upon load. To enable this ability, follow these instructions....
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How do I change the no-result text when no result is returned?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.  Click Personalize in the version of the...
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What is the Embedded (Support Page) Widget?

The Support Page Widget is a frame that you embed in your main customer support page for visitors to ask questions and receive answers. This dynamic...
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How do I customize the embedded widget?

Overview: There are many abilities and options for customizing the embedded widget. The customization includes change of color & appearance, changing...
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How to add a hyperlink to the "No search result" message?

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys-->Touch-points--> Embedded widget / Floating widget-->Personalize. 2. Click on FAQ tab to customize the FAQ:  ...
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How do I install the Embedded Widget?

The set up the Support Page Widget, follow these instructions: 1. Log into your account. 2. Go to Guided Journeys → Touch-points. 3. Click on...
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How do I customize text fonts and colors in the embedded widget?

1. Go to Guided Journeys > Touch-points > Click on the Personalize button under the floating widget title. 2. Go to...
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Translating Embedded Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Embedded widgets for those...
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How do I change the email button text?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How do I change or remove the auto question text ('How do I get help')?

To change the auto question text ('How do I get help') click here and follow the instructions next to the "Auto question text". To...
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How do I change the embedded widget's text?

How do I change the Embedded Widget's text? To customize the default text of the Support Widget, follow these steps: 1. Enter your Nanorep account. 2....
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How do I change the embedded widget color?

1. Go to Guided Journeys > Touch-points > Click on the "Personalize" button under the embedded widget title. 2. Go to the...
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