Welcome To Our Customer Service Portal


How do I customize the embedded widget?

Embedded Widget CustomizationCustomizing the Look & FeelGo  to Guided Journeys→ Touchpoints → Embedded Widget →...
Read more

How to edit the "No search result" message

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
Read more

How do I change the email/chat buttons text?(Arcade widget)

NOTE: if you use modern or slim widget skins, please follow this guide instead: How to define smart channeling?    From within your Nanorep...
Read more

How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys => Touch-points => Embedded widget / Floating widget=>Personalize. 2. Click on FAQ tab to customize...
Read more

What is the Embedded (Support Page) Widget?

The Support Page Widget is a frame that you embed in your main customer support page for visitors to ask questions and receive answers. This dynamic...
Read more

Support center SEO implementation

Nanorep offers multiple designs for SEO-friendly Support Page, which includes both free search capability as well dynamic navigational FAQ hierarchy. Your...
Read more

How do I install the Embedded Widget?

The set up the Embedded Widget, follow these instructions: 1. Log into your account. 2. Go to Guided Journeys => Touchpoints. 3. Click on...
Read more

Slim Support Center widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide. Note: this guide is applicable only for Slim...
Read more

Slim Embedded widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
Read more

How to make the answer displaying without the scrollbar?(Arcade and Modern widget)

Important note: this solution is only applicable to legacy widget code   To remove the vertical scroll-bar from the embedded widget, you need to...
Read more

How so set up focus for the embedded widget?

This ability is to be used, in cases you want to focus your webpage on the embedded widget upon load. To enable this ability, follow these instructions. 1....
Read more