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Support center SEO implementation

Nanorep offers multiple designs for SEO-friendly support pages, which includes both free search capability as well dynamic navigational FAQ hierarchy.

Your support page can inherit your header and footer as the rest of your page (or different per your preference). It is implemented as an iFrame crawled and indexed by Google.

The iframe URL and the links URL inside the iframe point to the sub-domain. More about the effect of sub-domain on your ranking here.

The following describes the necessary settings that ensure that Google opens the Support Page correctly. 

Our solution

The iframe URL address is a CNAME provided by the customer. E.g. support.acmeCorp.com

This iframe is hosted in a page that is established by the customer as part of the site and will probably have a URL such as: <domain>/support. E.g.  acmeCorp.com/support.

In The iframe we present navigation links and articles. These include link to support page – 'Home', label pages and article pages.

All these links will have the following structure: <CNAME URL>/Label1/Label2/Article-ID/Article-Title,E.g. support.acmeCorp.com/General/How-to-Contact/12345/our-branches-opening-hours.html

The following image demonstrates an implementation of a support page that hosts an iframe: 

friendly seo support page


Search engine flow

The engines crawls the hosting page and into the iframe. In the iframe it crawls fearthure deep, and collects the information for all the articles and label pages. All of this content is part of the subdomain assets. The score and links are, therefore, related to the subdomain.

When searching for an answer in, google will find the article in the sub-domain URLs.

When the user clicks the article, It will assumingly open the sub-domain URL. In Nanorep solution, we will redirect all these links back to the parent page.

Please view the following image – to demonstrate what happens when searched from google:

friendly seo google flow

How does the sub-domain structure affect my SEO ranking as compared to sub-folder structure?

In late October, 2012, Matt Cutts of Google’s Webspam team clarified the subdomain/subdirectory situation insofar as Google was concerned. He said:

“The historical reasons why you might have wanted to go for a subdomain don’t really apply as much, and that leaves you with, okay both are on the same domain, overall, and so it’s really a question of which one is easier for you.”

Therefore your entire site will benefit from the effects of search engine optimization.


How can I track sub-domain analytics and include it with my main site analytics?

Refer to the multi-domain tracking guide for Google Analytics here.