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How do I install the Embedded Widget?

The set up the Embedded Widget, follow these instructions:

1. Log into your account.

2. Go to Guided Journeys => Touchpoints.

3. Click on "Get the code" in the "Embedded Widget" section.

If you have more than one knowledge base, you'll have to set up the widget for each knowledge base separately. If you don't have URL configuration for the page where you want to place the widget - Master Settings configuration will be used, so If you want to use existing configuration from different URL or KB, use the corresponding checkboxes and select the required config from dropdown list.  

Important note: if you have existing API for Modern and Arcade widgets you will need to use legacy embedded code since current widget design does not have backward API compatibility.

5. (Legacy embedded code only) Choose the widget size. The recommended size is: Width: 400, Height: 500.

6. Copy the code you get   (click on code fieldbox, Ctrl + A, Ctrl + C)  and paste it into your website support / contact us page. 

7. You can also use the "Preview" box (on the right side) to see how it looks and to give it a try.