1. Click on Guided Journeys => Touch-points => Embedded widget / Floating widget=>Personalize.
2. Click on FAQ tab to customize the FAQ:
In case the contextual answers feature is enabled in the account, two more options will be displayed in the FAQ tab under the widget settings.
Context filtering: Select the context of the FAQ answers to show.
Required context: If you choose a specific context category, only FAQ answers in that category will be shown.