Welcome To Our Customer Service Portal


How do I change the no-result text when no result is returned?

  1. While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.
     
  2. Click Personalize in the version of the Widget for which you want to make the change.
     
  3. You are now asked to specify for which Knowledge Base, URL, or domain you are making this change.
     
  4. The Settings page for your Widget is displayed. Click the Texts & Colors tab.

 

 

             5.To change the no results text that is displayed in the widget, enter the alternate text in the "No Results" message field.
 
             6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.