Welcome To Our Customer Service Portal


How to set up focus for the embedded widget?

This ability is to be used, in cases you want to focus your webpage on the embedded widget upon load.

To enable this ability, follow these instructions.

1. From  your Nanorep account, navigate to Guided Journeys => Touchpoints.

2. Click Personalize in Embedded Widget.

3. Select from drop down list the wanted knowledge base or URL to edit your widget.

4. Go to the Advanced tab.

5. Select the "Embed grabs focus" field.

4. Click on "Save changes"  to apply the new settings.