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How do I change the email/chat buttons text?(Arcade widget)

NOTE: if you use modern or slim widget skins, please follow this guide instead: How to define smart channeling? 


  1. From within your Nanorep account, navigate to Guided Journeys => Touch-points.
  2. Click Personalize in the version of the Widget for which you want to make the change.
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
  4. The Settings page for your Widget is displayed. Click the Texts & Colors tab.
  5. In the Email/Chat button text field, change the text of the button you need displayed in your Widget as required.
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes  button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.