Welcome To Our Customer Service Portal


What is the Social Self Service (Facebook) widget?

Facebook Widget

Overview

This widget provides you with the option to offer immediate, automatic support by instantly answering users' questions on your Facebook page. The Facebook support application also enables an automatically generated 'Most Popular Questions' list which shows your most popular questions in real time directly from the Nanorep analytics system.

Learn more

Live demo

Visit Pods Facebook page and click on the "Support? Type here..." widget. Ask a question in the "Get Instant Answers" box or choose one of the most popular questions below it and click on it.

 

Setting Up the Facebook Widget

  1. Click here to go to Nanorep's Facebook application page.
     
  2. In the menu on the bottom left, click 'Add to Page'.
     
  3. From the popup menu, select your business Facebook page.
     
  4. Browse your business Facebook page and click Support (Nanorep’s Facebook application) in the left menu.
     
  5. Log in using your Nanorep account user name and password and follow the setup instructions displayed on the screen below.

How do I modify the Facebook Nanorep link text in my Facebook page?