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How to enable\ disable the Floating Widget?

The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant answers, wherever they are on...
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How do I change the widget CSS?

1. Click on Guided Journeys--> Touch-points--> Click on the "Personalize" button under the floating widget, or embedded widget title. Edit...
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Floating widget customization (Arcade and Modern widget)

Floating Widget CustomizationCustomizing the Look & FeelGo  to Settings → Widget → Floating Widget → ...
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What is the floating Widget?

What is the Floating Widget? The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant...
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How to gather user feedback?

Nanorep offers two key options to solicit user feedback: Was this article useful? Yes/NoThumbs up / Thumbs downIn order to define the approach to be used...
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How do I change the no-result text when no result is returned?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.  Click Personalize in the version of the...
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Can I display an image on the back of the floating widget?

Yes, to add an image on the back of the floating widget, click here and follow the instructions next to the  "Decoration...
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How to display FAQ's in the floating widget as first interaction?

In the floating widget, it is possible to add a behavior so that when a user clicks on the widget, it will display the most popular FAQ's. To add this...
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How do I configure the widget to escalate to a customize page instead of the regular contact form?

From within your Nanorep account, navigate to Guided Journeys => Touch-points. Click Personalize in the version of the Widget for which you want...
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How to add a hyperlink to the "No search result" message?

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys-->Touch-points--> Embedded widget / Floating widget-->Personalize. 2. Click on FAQ tab to customize the FAQ:  ...
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How do I change the floating widget size?

Customizing Position & SizeFrom within your Nanorep account, navigate to Guided Journeys => Touch-points => Click ...
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Translating Floating Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Embedded widgets for those...
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How do I set the floating widget to be mobile-responsive?

1. Go to Guided journeys > Touch-points and click on the "Personalize" button under the floating widget title. 2. Select the URL or knowledge...
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How do I make the floating widget expanded?

Customizing Position & SizeGo  to Guided Journeys → Touch-points → Floating Widget → ...
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How to display an image on the back of the floating widget?

1. Go to Guided Journeys > Touch-points > Click on the "Personalize" button under the floating widget title. 2. Under the "...
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How do I change the email button text?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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Can I make the floating widget expand only for a certain amount of time?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How do I expand the Floating Widget?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in Floating Widget.  Select from drop...
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How do I change the position of the floating widget (bottom-left or bottom-right)?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the Floating Widget section.  You are...
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How do I make the floating widget expanded?

Customizing Position & SizeGo  to Settings → Widget → Floating Widget → Personalize ...
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