Welcome To Our Customer Service Portal


What is the floating Widget?

What is the Floating Widget? The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant...
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Slim Side widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
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How do I set the widget to be mobile-responsive?

1. Go to Guided journeys => Touchpoints and click on the "Personalize" button under the widget title. 2. Select the URL or...
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How to gather user feedback?

Nanorep offers a number of options to gather feedback about answers they receive from your website visitors . Customization options are designed to...
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Floating widget customization (Arcade and Modern widget)

Floating Widget CustomizationCustomizing the Look & FeelGo  to Settings → Widget → Floating Widget → ...
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How to edit the "No search result" message

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How do I change the email/chat buttons text?(Arcade widget)

NOTE: if you use modern or slim widget skins, please follow this guide instead: How to define smart channeling?    From within your Nanorep...
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Slim Floating widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
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How to display FAQ's in the floating widget as first interaction?

In the floating widget, it is possible to add a behavior so that when a user clicks on the widget, it will display the most popular FAQ's. To add this...
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How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys => Touch-points => Embedded widget / Floating widget=>Personalize. 2. Click on FAQ tab to customize...
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How do I change the position of the floating widget (bottom-left or bottom-right)?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the Floating Widget section.  You are...
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How do I change the floating widget size?

Customizing Position & SizeFrom within your Nanorep account, navigate to Guided Journeys => Touchpoints => Click Personalize ...
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Can I make the floating widget expand only for a certain amount of time?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How do I expand the Floating Widget?

In Nanorep console navigate to Guided Journeys => Touchpoints.  Click Personalize in Floating Widget.  Select from drop down list the...
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