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What is the floating Widget?

What is the Floating Widget? The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant...
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How to enable/disable the Floating Widget?

The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant answers, wherever they are on...
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How do I change the widget CSS?

1. Click on Guided Journeys--> Touch-points--> Click on the "Personalize" button under the floating widget, or embedded widget title. Edit...
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Floating widget customization (Arcade and Modern widget)

Floating Widget CustomizationCustomizing the Look & FeelGo  to Settings → Widget → Floating Widget → ...
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How do I change the no-result text when no result is returned?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.  Click Personalize in the version of the...
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How to display FAQ's in the floating widget as first interaction?

In the floating widget, it is possible to add a behavior so that when a user clicks on the widget, it will display the most popular FAQ's. To add this...
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How to edit the "No search result" message

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How to gather user feedback?

Nanorep offers a number of options to gather feedback about answers they receive from your website visitors . Customization options are designed to...
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How do I change the email button text?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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Can I make the floating widget expand only for a certain amount of time?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How do I set the widget to be mobile-responsive?

1. Go to Guided journeys > Touch-points and click on the "Personalize" button under the widget title. 2. Select the URL or knowledge...
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How do I change the position of the floating widget (bottom-left or bottom-right)?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the Floating Widget section.  You are...
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How do I change the floating widget size?

Customizing Position & SizeFrom within your Nanorep account, navigate to Guided Journeys => Touch-points => Click ...
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How to configure/add the FAQ below the support page / floating widget?

1. Click on Guided Journeys-->Touch-points--> Embedded widget / Floating widget-->Personalize. 2. Click on FAQ tab to customize the FAQ:  ...
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Can I display an image on the back of the floating widget?

Yes, to add an image on the back of the floating widget, click here and follow the instructions next to the  "Decoration...
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Floating widget customizing Position & Size

Customizing Position & SizeGo  to Guided Journeys → Touch-points → Floating Widget → ...
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How to display an image on the back of the floating widget?

1. Go to Guided Journeys > Touch-points > Click on the "Personalize" button under the floating widget title. 2. Under the "...
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How do I expand the Floating Widget?

In Nanorep console navigate to Guided Journeys => Touch-points.  Click Personalize in Floating Widget.  Select from drop down list the...
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Translating Floating Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Embedded widgets for those...
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