Welcome to our Customer Service Portal

nanorep Interfaces

How do I change the position of the floating widget (bottom-left or bottom-right)?

  1. From within your Nanorep account, navigate to Guided Journeys => Touch-points.
  2. Click Personalize in the Floating Widget section.
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
  4. The Settings page for your Widget is displayed.

  5. In the Basics tab, in the Dock Position field, select left or right, as required.
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.