Welcome To Our Customer Service Portal


How do I expand the Floating Widget?

  1. From within your Nanorep account, navigate to Guided Journeys => Touch-points.
     
  2. Click Personalize in Floating Widget.
     
  3. Select from drop down list the wanted knowledge base or URL to edit your widget
     
  4. The Settings page for your Widget is displayed. Click the Position and Size tab.


     
  5. Using the fields in this tab, you can specify the original size of the widget, to which size it should expand, and for how long a period of time. Make the changes according to your requirements. You can see the changes in the preview window as you make them. 
     
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes  button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.