Welcome To Our Customer Service Portal


How to enable/disable the Floating Widget?

The Floating widget is an interactive window which allows your customers to ask customer service questions and get instant answers, wherever they are on your website.

The widget is displayed constantly on your site, regardless of which page users browse to, enabling customers to engage at any time. The widget is positioned at the bottom left or right corner and shows answers that correspond to the question and how it is worded, immediately as a customer begins to type a question. The answers come from your Knowledge Base, and help to guide the customers through the sales funnel, or other processes, according to the nature of the question asked.

Note: If you have more than one knowledge base, you will have to set up the widget for each knowledge base separately. Choose the knowledge base from the dropdown list.

The Floating Widget is enabled by default, and can be completely customized, to reflect your brand colors and messaging.

How to enable /disable the floating widget

  1. While logged in to your Nanorep account, navigate to Guided journeys => Touchpoints.
     
  2. Click "Personalize" under the floating widget title.
     
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
     
  4.  The Settings page for the Floating Widget is displayed. Click the Advanced tab.
     
  5. Select or deselect the Widget Enabled checkbox, as required.

If your company has a separate website for mobile in addition to your regular website, you must repeat this step for that version of the site. You should also ensure that you have the mobile-responsive floating widget enabled. For more information, see: Setting the Widget to be Mobile-Responsive

Learn more about How do I customize the Floating Widget?