Welcome To Our Customer Service Portal


What widgets do you provide and how can I add them to my website?

We provide the following widgets: Floating Widget, Embedded Widget, Dynamic FAQ Widget, Social Self Service (Facebook), Conversation configuration(...
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Embedding fonts in Nanorep support center or widget

Since Nanorep cannot store paid fonts on its servers due to copyrights, in order to embed paid fonts on a Nanorep support center or widget, the customer...
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Slim Side widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
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How to customize Slim widget?

Unlike our older widget skins, Slim is a highly customizable solution and its styling options limited only by your imagination and available CSS features....
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How do I change the email/chat buttons text?(Arcade widget)

NOTE: if you use modern or slim widget skins, please follow this guide instead: How to define smart channeling?    From within your Nanorep...
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Slim Floating widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
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How to add additional email fields (CC, BCC) to the contact form?

Overview: In the Nanorep contact form, it is possible to add one email address field. Now we have added an additional type of field "CC"...
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Translating Support Page Texts

If you want to translate your Nanorep support page or widget, you need to make sure that the text is translated in all the user interfaces: Widget,...
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How do I change the widget text when minimized?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you want...
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How to add Nanoreps contact form inside an article?

Overview: With the smart channeling, it is possible now to add the Nanorep contact form inside the body of an article. This means that the contact form...
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Can I change the "question too short" message limitation?

At this moment, the default minimum subject length is limited to 3 words. we can change this number or entirely remove this limitation. We can also...
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Slim Support Center widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide. Note: this guide is applicable only for Slim...
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Translating Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Embedded widgets for those...
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Hiding an answer from 'Dynamic FAQ' widget and embedded FAQ

Hiding Answers From 'Dynamic FAQ' WidgetSometimes your customers frequently ask a question you don’t want to be promoted by appearing on the...
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How do I disable the widget for a certain page/domain?

From within your Nanorep account, navigate to Guided Journeys => Touchpoints.  Click Personalize in the version of the Widget for which you want...
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Slim Embedded widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide.  Note: this guide is applicable only for...
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How to define when the channel bar will be presented ?

You can control the number of words typed before the channel bar will appear. The channeling bar will appear only if the number of words typed in the...
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Introduction to Nanorep's new slim widget

The Slim widget is our new and improved widget. It is lighter, faster and contains the same functionality as the other widgets.   To change the...
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How do I get the widget to work with CDN?

What is CDN? CDN is a system of distributed servers that delivers the content of the webpage based on the user's geographical location. How...
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How do I change the channel's icons in the widget?

In the customer css area in the widget, you can add the following script as a strarting point, and then adjust according to your needs: #repByEmail {...
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What Nanorep interfaces are there?

This article provides an overview of the most popular interfaces Nanorep offers. All of the interfaces are available for mobile as well as desktop...
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My Widget does not come up

You first need to make sure that the script was not modified or changed and still has the original form from the script generator.  Follow this guide...
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How can I test responses without adding them to my search history?

You can use the preview tool. Using the tool will not affect your analytics and the search history. The Preview tool is available under Guided...
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How do I add Nanorep widget to Salesforce?

Adding Nanorep widget to Salesforce is simple. You can watch the step-by-step video below (recommended to watch on full screen): Alternatively you can...
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Can I add a custom logo to my Nanorep widget?

Yes. We can add a custom logo to the widget. Your logo will appear at the bottom left side, as soon as the widget is fully loaded.    If you...
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