Welcome To Our Customer Service Portal


What widgets do you provide and how can I add them to my website?

We provide the following widgets: Floating Widget, Embedded Widget, Dynamic FAQ Widget, Social Self Service (Facebook), Conversation configuration(...
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How do I change the widget CSS?

1. Click on Guided Journeys--> Touch-points--> Click on the "Personalize" button under the floating widget, or embedded widget title. Edit...
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How to set up the widget to populate an auto question upon click?

1. Go to Guided Journeys > Touch-Points. 2. Click on the "Personalize" button on the widget for which you want to set up the auto...
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Can I add Chat button to my widget?

The NanoRep widget supports a fully built-in chat interface. Customers may start a chat session from all NanoRep widgets: Floating Widget, Embedded Widget,...
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How to add Google Tag Manager in widgets

In order to implement Google tag manager in the widgets, you need to use the following widget script and implement it in your GTM:   Floating...
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How to add Nanoreps contact form inside an article?

Overview: With the smart channeling, it is possible now to add the Nanorep contact form inside the body of an article. This means that the contact form...
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How can I add a permanent action bar?

Nanorep enables you to present the action bar (channeling icon button) in the widget all times, not just after information is searched. To...
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When do we have to install the floating Widget versus the embedded widget?

The floating widget provides accurate answer and follows the user wherever he decides to navigate throughout the website. The embedded widget is used...
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Introduction to Nanorep's new slim widget

The Slim widget is our new and improved widget. It is lighter, faster and contain the same functionality as the other widgets.   To change the...
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The widget is not showing on my website. What is wrong?

1. Make sure to use the widget script as-is. It must not be modified. 2. Make sure the script is placed underneath the <body> of the HTML page, and...
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How do I get the widget to work with CDN?

What is CDN? CDN is a system of distributed servers that delivers the content of the webpage based on the user's geographical location. How...
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Embedding fonts in Nanorep support center or widget

Since Nanorep cannot store paid fonts on its servers due to copyrights, in order to embed paid fonts on a Nanorep support center or widget, the customer...
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My Widget does not come up

You first need to make sure that the script was not modified or changed and still has the original form from the script generator.To generate the script...
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How do I change the no-result text when no result is returned?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-Points.  Click Personalize in the version of the...
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How to remove the Email escalation button from the widget with CSS?

To remove the email escalation button, please apply to following CSS to your Nanorep widget: CSS: #repByEmail{display: none; visibility:hidden}   If...
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Can I customize the appearance of widgets?

Can I customize the appearance of widgets? Absolutely! You can customize everything about the widget’s appearance, quickly and easily. From within...
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How do I add Nanorep widget to Salesforce?

Adding Nanorep widget to Salesforce is simple. You can watch the step-by-step video below (recommended to watch on full screen): Alternatively you can...
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How do I disable the widget for a certain page/domain?

From within your Nanorep account, navigate to Settings => Widget.  Click Personalize in the version of the Widget for which you want to make...
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Can I add a custom logo to my Nanorep widget?

Yes. We can add a custom logo to the widget. Your logo will appear at the bottom left side, as soon as the widget is fully loaded.    If you...
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How do I change the channel's icons in the widget?

In the customer css area in the widget, you can add the following script as a strarting point, and then adjust according to your needs: #repByEmail {...
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How do I change or remove the auto question text (“Get Instant Answers”)?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the...
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How can I add a footer to show at the end of answer?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How can I test responses without adding them to my search history?

You can use the preview tool. Using the tool will not affect your analytics and the search history. The Preview tool is available under Guided...
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How can I add the widget to a mobile app?

To add the widget to your mobile, all you need to do is to create a direct link to a Nanorep article and call it in the action button.     ...
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How to display an image on the back of the floating widget?

1. Go to Guided Journeys > Touch-points > Click on the "Personalize" button under the floating widget title. 2. Under the "...
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How do I change the email button text?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you...
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How do I change the initial text (Type your question here)

From within your Nanorep account, navigate to Settings => Widget.  Click Personalize in the version of the Widget for which you want to make the...
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What Nanorep interfaces are there?

This article provides an overview of the most popular interfaces Nanorep offers. All of the interfaces are available for mobile as well as desktop...
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How do I change the widget's text?

While logged in to your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the...
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How do I change the widget's color?

    While logged in to your Nanorep account, navigate to Guided journeys => Touch-points.  Click Personalize in the...
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How do I change the link color?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you want...
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How do I change the widget text when minimized?

From within your Nanorep account, navigate to Guided Journeys => Touch-points.  Click Personalize in the version of the Widget for which you want...
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Translating Widget Texts

When you have separate Knowledge Bases for different languages, you must ensure that the field texts in the floating and Support page widgets for those...
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How do I configure the widget to escalate to a customize page instead of the regular contact form?

From within your Nanorep account, navigate to Settings => Widget. Click Personalize in the version of the Widget for which you want to make changes....
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How to add a hyperlink to the "No search result" message?

The "No Results" message in the widget configuration supports HTML tagging. Follow these instructions in order to set up a hyperlink to the...
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How to add additional email fields (CC, BCC) to the contact form?

Overview: In the Nanorep contact form, it is possible to add one email address field. Now we have added an additional type of field "CC"...
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How do I change the widget title?

To change the Floating widget title click here and follow the instructions To change the Support Page widget title click here and follow the instructions ...
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Can I change the "question too short" message limitation?

At this moment, the default minimum subject length is limited to 3 words. we can change this number or entirely remove this limitation. We can also...
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