Welcome To Our Customer Service Portal


How do I disable the widget for a certain page/domain?

  1. From within your Nanorep account, navigate to Guided Journeys => Touchpoints.


     
  2. Click Personalize in the version of the Widget for which you want to make changes.
     
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
     
  4. The Settings page for your Widget is displayed. Click the Advanced tab.


     
  5. In the Widget Enabled field, deselect the checkbox to disable your widget so that it no longer shows on your website.
     
  6. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes button that is displayed, and then click OK. The change is made instantaneously on your website.