With the smart channeling, it is possible now to add the
This means that the contact form which is used to escalate tickets, can now be used
Steps to set up the contact form inside an article:
1. Navigate to Channeling => Policy, and click on the "Add channel" button.
2. In the "Add new channel" window, under the "Channel type" drop down field, choose "Ticket"
3. Under the "Action on user escalation:" field, choose "Show contact form"
4. Under "Select contact form" choose the contact form to be displayed in the article.
5. Select the "Show form in article body field".
6. Add the conditions to populate the contact form in the article.