Welcome To Our Customer Service Portal


Can I customize the appearance of widgets?

Can I customize the appearance of widgets?

Absolutely! You can customize everything about the widget’s appearance, quickly and easily.

  1. From within your Nanorep account, navigate to Guided Journeys > Touchpoints> "Personalize"

     
  2. Click Personalize in the version of the Widget for which you want to make changes.
     
  3. You are now asked to specify for which Knowledge Base, URL or domain you are making this change.
     
  4. The Settings page for your Widget is displayed. The Settings page is comprised of several tabs, within each of which you can configure your Widget settings until it suits your company’s requirements and fully reflects your product and your brand.
     
  5. Roll your mouse over each field to see a popup message describing the field.
     
  6. Configure each of the fields until you are happy with the look and feel of your Widget.
     
  7. The change is shown in the display of how your widget will look, in the right-hand section of the page.  Click the Save changes  button that is displayed, and then click OK. The change is made instantaneously in the widget on your website.