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How do I change the channel's icons in the widget?

In the customer css area in the widget, you can add the following script as a strarting point, and then adjust according to your needs:

#repByEmail {
    display: none !important
}
#repByVoice,
#repByChatRech,
#repByEmailRech {
    background-repeat: no-repeat;
    padding-left: 0;
    padding-right: 0;
    width: 50px;
    background-position: 0
}
#repByVoice:before,
#repByChatRech:before,
#repByEmailRech:before {
    background: transparent no-repeat 0;
    border: 0;
    height: 30px;
    margin-top: 0px;
    margin-left: 0 !important
}
#repByVoice {
    background-image: url(URL TO YOUR ICON);
}
#repByChatRech {
    background-image: url(URL TO YOUR ICON);
}
#repByEmailRech {
    background-image: url(URL TO YOUR ICON);
}
For more information of how to hide the email's icon, please read here