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Translating Support Page Texts

If you want to translate your Nanorep support page or widget, you need to make sure that the text is translated in all the user interfaces: Widget, Contact Form and the Automatic Email

Widget text:

1. Navigate to Guided journeys => Touch-points => Support Page (under  Embedded Widget), and click Personalize.

2. In the Select a knowledge base or URL to customize field, from the drop-down list, select the specific Knowledge Base for which you need to configure the language of the widget texts.

3. Select the Texts and Colors tab. You must customize the text for the following fields in the appropriate language.

  • Title
  • Title (minimized, mobile only)
  • Auto Question (opened on load)
  • Search box initial text
  • "No Results" message
  • Escalation-bar title
  • Chat button text
  • Email button text
  • Question posted confirmation

Note: In the below example, the Spanish Knowledge Base has been selected.

Contact Form text

4. You must also customize the fields in the contact forms. Click the Contact Forms tab, and ensure that all the required fields are customized in the appropriate language.

Click here for information about setting up Nanorep contact forms.

Automatic Email Text

5. If you set up an email to be sent from the Rules page, you must also customize the automatic text.

To set up an email from the Rules page, navigate from within the Settings section to Ticketing => Rules => When New Ticket Is Created => Add Rule.

 

Click Edit email:


In this window, ensure that all the required fields are customized in the appropriate language.