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Technical Preparations to implement a support center

Setting up a subdomain with a CNAME The support center runs on Nanorep servers. In order for you to get the score for activities in the support page, you...
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Submit a request to install SSL certificate

Use this secured form below to upload the necessary keys for the installation of your SSL certificate. Learn more about Setting Up a Secured Support...
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How can I implement the Support Center as iFrame

The support center can become an integral part of your website iframe solution If you prefer to have the support center as a coherent part of your...
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Setting Up a Secured Support Center

The support center, which runs on Nanorep servers, can be deployed in the secured zone. In case your site is secured, and you've chosen to implement...
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How can I add an icon to my labels (at support center)?

You can add 3 form of icons to your support center labels: Main, hover and active. By default, If you have only a main icon the icons for the hover...
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Create Support Center Structure with labels

Using labels, you can create a structure for the Home Page of your support center, according to the label categories that best suits your company’s...
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How to create a new Support Center in Nanorep?

You might want to have several support centers in different parts of your website, visitors, devices, etc. In any case setup process is easy, please...
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Zoom image in Article - non iframe solution

  Please read this article first. Implementing in the support center widget is the same. Old users: add this code inside the head section: <script...
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Zoom image in articles - iframe implementation

Step 1 - Prepare your Articles: There are 3 options of implementations for zooming an image in an Article: 1. Zoom all images - "Option All" 2....
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Support Center Customization

The support center is fully HTML supported and you can change the templates within its HTML code. Use the special syntax in the table below to insert the...
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How to order labels and sub labels in the support center?

Now you can easily set the order of labels and sub labels (child labels), as you want them to appear in your support center. 1. Go to Guided Journeys ...
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Slim Support Center widget customization

For instructions on how to implement these examples see  How to customize Slim widget? guide. Note: this guide is applicable only for Slim...
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How to setup SEO meta title and description in the support page

The support page are divided into 3 types of pages: The Homepage The Label page The Article page  The homepage title and description can be...
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Can I add canonical URL for my article?

The same content of an article can exist in different Support Center URLs which use the same Knowledgebase. This is punishable by search engines and can...
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The SEO-Enabled Support Center Set-Up Guide

Table of ContentsWhat is the SEO-Enabled Support Center? Step 1: Categorize Your Knowledge Base              a....
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Embedding fonts in Nanorep support center or widget

Since Nanorep cannot store paid fonts on its servers due to copyrights, in order to embed paid fonts on a Nanorep support center or widget, the customer...
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How to prevent support center to be opened without an iframe

Every article has a relevant URL in in neteller.com, so for example if we have an internal iframe url such as: URL # 1: https://support.mysite.com/Contact-...
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Support center SEO implementation

Nanorep offers multiple designs for SEO-friendly Support Page, which includes both free search capability as well dynamic navigational FAQ hierarchy. Your...
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How to prevent support Center with iframe from opening without the hosting page parent

The iframe URL is different from the page in which the iframe is displayed. In some cases, you would like not to use the iframe domain directly. The...
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How to set the context in support center iFrame

In order to set the context, please add to your hosting page a js function: <script> function setContextNanorepSupportPage(){ return "<...
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What are the Support Center Analytics?

Support Center AnalyticsThe Support Center is also trackable using the Nanorep Analytics functionality. 1.  From within your Nanorep account,...
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Troubleshooting iframe implemenation of support page

There a few indicators you can check to see that all is working as expected, after implementing the iframe code. <script type="text/...
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How do I change the channel's icons in the widget?

In the customer css area in the widget, you can add the following script as a strarting point, and then adjust according to your needs: #repByEmail {...
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