Welcome To Our Customer Service Portal


Technical Preparations to implement a support center

Setting up a subdomain with a CNAME The support center runs on Nanorep servers. In order for you to get the score for activities in the support page, you...
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How do I create an HTML link to a Nanorep article?

Nanorep allows you to create Direct Links to Nanorep articles, to be used everywhere (on your website, e-mails, etc.).  Creating a link can be...
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Zoom image in Article - non iframe solution

  Please read this article first. Implementing in the support center widget is the same. Old users: add this code inside the head section: <script...
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how can I implement the Support Center as iFrame

The support center can become an integral part of your website. However, the Nanorep engine resides in the Nanorep servers making it a challenge to...
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Submit a request to install SSL certificate

Use this secured form below to upload the necessary keys for the installation of your SSL certificate. Learn more about Setting Up a Secured Support...
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The support center guide

Table of ContentsStep 1: Page settings and customization              a. Changing the Look and Feel Step 2:...
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Support Center Customization

The support center is fully HTML supported and you can change the templates within its HTML code. Use the special syntax in the table below to insert the...
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What is Nanorep's new contextual support center

You can now utilize Nanorep’s contextual abilities inside of your Nanorep support portal. Now when you implement Nanorep’s smart self-service...
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Create Support Center Structure with labels

Using labels, you can create a structure for the Home Page of your support center, according to the label categories that best suits your company’s...
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How to set the context in support center iFrame

In order to set the context, please add to your hosting page a js function: <script> function setContextNanorepSupportPage(){ return "<...
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What is SEO-enabled support center?

Nanorep is now offering as part of its sales package, a built-in, SEO-enabled, fully HTML customizable and mobile-optimized Support Center.  ...
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How to setup SEO meta title and description in the support page

The support page are divided into 3 types of pages: The Homepage The Label page The Article page  The homepage title and description can be...
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Setting Up a Secured Support Center

The support center, which runs on Nanorep servers, can be deployed in the secured zone. In case your site is secured, and you've chosen to implement...
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Do you support secured connection (SSL) on support page?

Yes, we do support secured connection (SSL) on support pages. Please contact your Success Manager for more details, or contact our Support team. ...
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How to order labels and sub labels in the support center?

Now you can easily set the order of labels and sub labels (child labels), as you want them to appear in your support center. 1. Go to Guided Journeys >...
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What are the Support Center Analytics?

Support Center AnalyticsThe Support Center is also trackable using the Nanorep Analytics functionality. 1.  From within your Nanorep account,...
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The SEO-Enabled Support Center Set-Up Guide

Table of ContentsWhat is the SEO-Enabled Support Center? Step 1: Categorize Your Knowledge Base              a....
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Embedding fonts in Nanorep support center or widget

Since Nanorep cannot store paid fonts on its servers due to copyrights, in order to embed paid fonts on a Nanorep support center or widget, the customer...
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Support Center SEO

As part of the available touchpoints that Nanorep offers, is a built-in, SEO-enabled, fully HTML customizable and mobile-optimized Support Center....
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How to prevent support Center with iframe from opening without the hosting page parent

The iframe URL is different from the page in which the iframe is displayed. In some cases, you would like not to use the iframe domain directly. The...
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Can I place your support page in an iFrame?

Placing the support page in an iframe is the best practice that we offer. The other option is to display the support page as a stand alone page, In that...
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Can I control the order of labels and sub-labels in the support portal?

Yes. With this new feature you can control the order of labels and sub-labels inside of your support portal. Now you have more control over your...
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How do I change the channel's icons in the widget?

In the customer css area in the widget, you can add the following script as a strarting point, and then adjust according to your needs: #repByEmail {...
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Zoom image in articles - iframe implementation

Step 1 - Prepare you Articles: There are 3 options of implementations for zooming an image in an Article: 1. Zoom all images - "Option All" 2....
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Troubleshooting iframe implemenation of support page

There a few indicators you can check to see that all is working as expected, after implementing the iframe code. <script type="text/...
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