Welcome To Our Customer Service Portal


How to create a new Support Center in Nanorep?

You might want to have several support centers in different parts of your website, visitors, devices, etc. In any case setup process is easy, please follow the steps below: 

1) At Nanorep dashboard => Guided Journeys => Support Center choose the desired Knowledgebase from the drop-down list at the top of the screen. Content from this database will be used to fill the new Support Center. If you have only one KB you can skip this step. 

2) Click on the "Add Support Center" button, in the opened window, enter the name of the support center (you can change it later on if needed), and click on "Save" button.

 3) The Support Center was created. Now, in order to make it live you will need to fill some of the fields in the next window.  

Support center domain - this field contains the subdomain  which can be used to access this support center. You will also need to create a CNAME record for this subdomain, typically, you can do it at your domain DNS provider side. Please note that CNAME changes will not take effect instantly because of the DNS propagation, you will have to wait for some time before it will be updated. 

If for some reason you can't use your own subdomain yet,  you can contact us and we will supply you a temporary one. 

Main Site URL - this field contains your website main URL, if you want to use Support Center as an iframe or it can be the same as Support center domain if you are going to use this subdomain in production as well. 

 

What to do next? 

- Select what kind of content can be shown by using article labeling system 

- Customize Support Center appearance by editing templates code 

- Implement Support Center as iframe 

- Create a redirection mapping for the Support Center in iframe

- Add icons to labels in Support Center 

- Technical preparations to implement a support center

 

If you have any specific requests regarding the Support Center, feel free to contact us  and we will do our best to assist you.