Welcome to our Customer Service Portal

Bold360ai Interfaces

How to create a new Support Center in Bold360 ai?

Within a single account you can offer multiple Support Centers across different parts of your website or to different user groups or device types. 

Ho to add a Support Center

  1. Go to Touchpoints > Support Center.
  2. Click Add Support Center.
  3. When prompted, enter the name of the support center (you can change it later) and click Save
    The Support Center is created.

Note: You can create multiple support centers per knowledge base.

How to configure your Support Center

Support center domain - This field contains the subdomain used to access this support center. You will also need to create a CNAME record for this subdomain, typically, you can do it at your domain DNS provider side. Please note that CNAME changes will not take effect instantly because of the DNS propagation, you will have to wait for some time before it is updated. If, for some reason, you cannot use your own subdomain yet, you can contact us and we will provide you a temporary one. 

Main Site URL - This field contains your website main URL when you use the Support Center in an iframe. if you want to use this subdomain in a production environment as well, then your Main Site URL can be the same as the Support center domain

- Select what kind of content can be shown by using article labeling system 

- Customize Support Center appearance by editing templates code 

- Implement Support Center as iframe 

- Create a redirection mapping for the Support Center in iframe

- Add icons to labels in Support Center 

- Technical preparations to implement a support center

If you have any specific requests regarding the Support Center, feel free to contact us and we will do our best to assist you.