Every article has a relevant inner and outer URL, so for example if we have an internal iframe url such as:
URL # 1: https://support.mysite.com/Contact-us/864734431/Contact-us.htm
and the outer URL (where iframe is placed):
URL # 2: https://www.mysite.com/en/support#/path/Contact-us/864734431/Contact-us.htm
there are two ways to proceed from here:
- Change the contact us page address from the internal address URL #1 to the parent’s URL #2
- Ask your Nanorep Success Manager to leverage the option that prevents the opening of a support center iframe as a stand alone. Instead, if we detect that the page doesn’t have a parent, we automatically redirect to the parent. In this option you don’t have to change the addresses from URL #1 to URL #2
Please get back to us on which option you’d rather use.