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nanorep Interfaces

How to prevent access to a Support Center's inner URL?

Every article has a relevant inner and outer URL, so for example if we have an internal iframe url such as:

URL # 1: https://support.mysite.com/Contact-us/864734431/Contact-us.htm

and the outer URL (where iframe is placed): 

URL # 2:  https://www.mysite.com/en/support#/path/Contact-us/864734431/Contact-us.htm

there are two ways to proceed from here:

  1. Change the contact us page address from the internal address URL #1 to the parent’s URL #2
  2. Ask your Nanorep Success Manager to leverage the option that prevents the opening of a support center iframe as a stand alone. Instead, if we detect that the page doesn’t have a parent, we automatically redirect to the parent. In this option you don’t have to change the addresses from URL #1 to URL #2

Please get back to us on which option you’d rather use.