Welcome to our Customer Service Portal

Bold360ai Interfaces

How to dynamically instruct Bold360 ai to escalate a ticket into custom email addresses using an API?

You can tell Bold360 ai to send the ticket to additional email addresses by adding the targetEmailRecipient form value.


_nRepData["formValues"].push(["targetEmailRecipient", "direct", "target@email.com"]);

Replace target@email.com with your email address.


To send each ticket to the support team manager, add this line:

_nRepData["formValues"].push(["targetEmailRecipient", "direct", "supportTeamManager@myCompany.com"]);