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What Nanorep API is used to trigger chat escalation?

The following API allows you to start chat from your own page in JavaScript. Use ‘true’ to notify the server about the chat request but not to actually start the chat.

// this will only count chat statistics
Nanorep.API.startChat(true, "embed");
// or
Nanorep.API.startChat(true, "float");

 

// this will start chat and count statistics
Nanorep.API.startChat(false, "embed");
// or
Nanorep.API.startChat(false, "float")