Welcome To Our Customer Service Portal


How do I show a specific answer when the widget loads?

The following API allows you to specify the question text or ID of an answer to open automatically when widget loads.
 
// For the floating widgets
_nRepData['float'] = 
{
customValues:
{
   onloadQuestionId: "1032006 
   onloadQuestion: "How much does it cost?
}
}
 
// For the embedded widgets
_nRepData['embed'] =
{
customValues:
{
onloadQuestionId: "1032006"
}
}; 
 
 
Where the API should be placed?
 
The API should be placed below the /*API HERE*/ comment in the widget script. See example below:
 
<!--do not modify this script -->
<div class='Nanorep_loadingData' id='NanorepProxyContainer' style='position:absolute;top:-500px;left:0px;'></div>
<script type='text/javascript'>var _nRepData = _nRepData || []; _nRepData['kb'] = '633763325358580000'; _nRepData['float'] = {account: 'Nanorep', cdcVersion: 3, cdcFrame: '', scriptVersion: '2.29.3.4'}
/* API here */;
 
_nRepData['float'] = 
{
customValues:
{
   onloadQuestionId: "1032006 
   onloadQuestion: "How much does it cost?
}
}
 
(function(){var windowLoadFunc = function(){var _nRepData = window._nRepData || [];_nRepData['windowLoaded'] = true;if (typeof(_nRepData['windowOnload']) === 'function') _nRepData['windowOnload']();};if (window.attachEvent)window.attachEvent('onload', windowLoadFunc);else if (window.addEventListener)window.addEventListener('load', windowLoadFunc, false);var sc = document.createElement('script');sc.type = 'text/javascript';sc.async = true;sc.defer = true;sc.src = ('https:' == document.location.protocol ? 'https://' : 'http://') + 'my.Nanorep.com/widget/scripts/float.js';var _head = document.getElementsByTagName('head')[0];_head.appendChild(sc);})();
</script>