Welcome To Our Customer Service Portal

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How do I contact you?

Dear customer, Please fill out the form below to submit your issue and one of our technical support representatives will contact you shortly! ...

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What is nanorep's new contextual support center

You can now utilize nanorep’s contextual abilities inside of your nanorep support portal. Now when you implement nanorep’s smart self-service...

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What widgets do you provide and how can I add them to my website?

We provide the following widgets: Floating Widget, Embedded Widget, Dynamic FAQ Widget, Social Self Service (Facebook).   To add the Nanorep widget...

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How do I start creating my Knowledge-base ?

You can populate the knowledge base software in 3 different ways. 1) Importing FAQ  How to import FAQ?   2) Adding new answers manually There...

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What are Nanorep Contextual Answers?

nanorep Contextual-Answers™ is a patented technology that combines with our advanced NLP algorithms to recognize customer intent and deliver personalized context relevant responses and guidance. Customers can freely express their needs in almost any language and receive responses that make them feel understood....

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How to define an article's context?

To map an answer to one or more contexts or one or more context values, the context categories need to be defined upfront. Read here on setting up context....

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