Welcome To Our Customer Service Portal

Featured Articles

Conversion tracking troubleshooting

If you cannot enable the conversion tracking script generated by nanorep in your website, follow this procedure. 1. Navigate to Guided Journeys => ...

Read More

Adding a new conversion script

To add a new conversion tracking script, follow the procedure below. 1. From within your nanorep account, navigate to Analytics => Conversion. 2. Click...

Read More

Setting Up a Secured Support Center

The support center, which runs on nanorep servers, can be deployed in the secured zone. In case your site is secured, and you've chosen to implement...

Read More

Setting a ticket interface rule to tickets

You can set a rule so that the agent response to the ticket will look a certain way.   Learn how to set a ticket interface rule to tickets...

Read More

Creating Widgets (Google Analytics)

Creating WidgetsTo add the event report to your dashboard you need to: Go to "Home" and click on the "+ Add widget" button.  ...

Read More

How do I change the font and color of the floating widget title / answer ?

From within your nanoRep account, navigate to Settings => Widget.  Click Personalize in Floating Widget.  You are now asked to specify for...

Read More

What's New?