The conversational platform of Bold360 ai provides a messaging-based user experience in which the Bold360 ai engine
Like other Bold360 ai widgets, the conversational bot can be deployed across multiple touchpoints.
Furthermore, Bold360 ai allows for a dynamic selection of parameters that can be based either on integration with your API (or external ones) or based on dynamic lists that you provide to retrieve information.
Here's what makes the conversational bot unique:
- Continuous Conversation
- Conversational prompts
- Dynamic Content / Personalization
- Buttons / Selection Options
You have the ability to customize the
Here's an example. Notice that the bot remembers that the context is currency exchange:
Just as with real agents engaging in real conversations, you can teach Bold360 ai to ask follow-up questions to gather the information it needs to answer the customer's question. In essence, the
Example (multiple prompts)
You can define one article (one answer) that would answer a question based on dynamic information that can come either from an API or based on a dynamic table. The integration with your API can drive personalization in the
You can also use a dynamic table to retrieve information based on
Buttons allow you to add structure to the
Example (Buttons leading to articles/options):
Example (Buttons leading website or click to call)
Galleries help bring life and color into the
You can also use them for product pictures and offers and have the user select between different products.