Welcome to our Customer Service Portal

Knowledge Base

How can I add a new article to my Knowledge Base?

To add new items to the Knowledge Base, do the following:

  1. Open the article editor. You can open the editor in two ways: 
    • In the left navigation menu, click Knowledge > Add Article.
    • In the left navigation menu, click Knowledge > All articles, then click the New Answer icon.

  2. Type a question in the Add title field and type the answer in the text editor.
  3. Save your article:
    • Click Save if you have not finished editing the article and you want to save an offline draft.
    • Click Publish to publish the new article in the Knowledge Base.
    • Click Publish & close to publish the new article and return to the All Articles page.