To add new items to the Knowledge Base, do the following:
- Open the article editor. You can open the editor in two ways:
- In the left navigation menu, click Knowledge > Add Article.
- In the left navigation menu, click Knowledge > All articles, then click the New Answer icon.
- Type a question in the Add title field and type the answer in the text editor.
- Save your article:
- Click Save if you have not finished editing the article and you want to save an offline draft.
- Click Publish to publish the new article in the Knowledge Base.
- Click Publish & close to publish the new article and return to the All Articles page.